By DAVID SEGAL

The Haggler ventures into Microsoft’s customer service network, and has an update on a backpack that was pronounced dead, despite a lifetime warranty.

Published: September 22, 2013 at 4:00AM

via NYT Your Money http://www.nytimes.com/2013/09/22/your-money/please-hold-for-a-week-or-so.html

via May 21st 2011 wrong http://may21st2011.wordpress.com/2013/09/22/132/